Refund & Return Policy

Last Updated: August 18, 2026

At yourdesired.shop, we want you to be happy with your purchase. We carefully select products that we believe can make everyday life easier, more convenient, and enjoyable.

Because our products may be fulfilled by third-party suppliers located in different countries, our return and refund process may differ from that of a traditional retail store. Please read the following policy carefully before requesting a return or refund.

1. Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, you must contact us within this 30-day period and provide your order number and the reason for the return.

Returns requested after the 30-day period may not be accepted.

2. Items Eligible for Return

To qualify for a return, an item generally must:

• Be unused and in the same condition in which you received it.
• Not show signs of damage caused by the customer.
• Include its original packaging, accessories, manuals, and other included components where applicable.
• Be returned in a condition that allows the product to be resold.

Certain products may have additional return requirements depending on their nature.

If an item has been used, damaged, modified, or otherwise altered after delivery, we may be unable to approve a return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.

For these situations, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the packaging and shipping label, when applicable.
• A video demonstrating the problem, if reasonably necessary to verify a product defect.

We may request additional information to investigate the issue with our fulfillment supplier.

If we determine that the item was damaged during shipping, defective upon arrival, or incorrectly fulfilled, we may provide one of the following solutions, depending on the circumstances:

• A replacement item at no additional product cost.
• A partial refund.
• A full refund.
• Another reasonable resolution agreed upon with you.

Please do not send a defective, damaged, or incorrect product back to an address provided by the supplier or found online without first contacting us and receiving return instructions.

Sending an item to an unauthorized address may prevent us from properly processing your return.

4. Products That Arrive Damaged

We recommend inspecting your package and product shortly after delivery.

If your package appears significantly damaged when delivered, please document the condition of the package before opening it whenever possible.

If the product itself is damaged, contact us with photographs showing:

1. The outside of the package.
2. The shipping label.
3. The packaging materials.
4. The damaged product.
5. Any visible damage to the product.

This information helps us investigate shipping-related claims with the fulfillment provider.

5. Wrong or Missing Items

If you receive the wrong product, an incorrect variation, or an order that is missing an item, please contact us as soon as possible.

We will investigate the order and, where appropriate, arrange a replacement or refund for the affected item.

Please do not return the item before receiving instructions from our customer support team.

6. Change of Mind / Unwanted Products

If you simply change your mind about a purchase, no longer want the product, or ordered the wrong item, you may request a return within the 30-day return period, provided the product qualifies under this policy.

In these circumstances:

• The customer is generally responsible for the cost of return shipping.
• The product must be unused and in acceptable return condition.
• The return must be approved by yourdesired.shop before being shipped.
• Original shipping charges may not be refundable unless otherwise required by applicable law.
• Any customs duties, import taxes, or other non-refundable charges paid in connection with an international order may not be refundable.

Because our products may be fulfilled internationally, return shipping costs can vary depending on the product and destination.

7. Return Authorization

All returns must be approved before being shipped.

To request a return, contact our customer support team and include:

Subject: Return Request – [Order Number]

Please provide:

• Your full name.
• Order number.
• Email address used for the purchase.
• Product you wish to return.
• Reason for the return.
• Photographs or videos, if applicable.

After reviewing your request, we will provide instructions regarding whether the product needs to be returned and, if so, where it should be sent.

Return instructions are provided on a case-by-case basis because products may be fulfilled through different third-party suppliers.

8. Return Shipping Costs

For returns caused by customer preference, including a change of mind, incorrect selection, or no longer wanting the product, the customer is generally responsible for return shipping costs.

For products that arrive defective, damaged, or incorrect, yourdesired.shop will review the circumstances and determine the appropriate resolution.

We will not require customers to pay return shipping for an issue that was caused by our fulfillment process where applicable law requires otherwise.

9. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase unless another refund method is agreed upon or required by applicable law.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account after we process the refund.

A refund may be reduced where permitted by law if:

• The returned product is damaged through customer use.
• The product is missing components.
• The product has been materially used or altered.
• The product does not meet the conditions of this policy.

We will not improperly withhold refunds for consumer rights that cannot legally be excluded or restricted.

10. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a full return.

For example, a partial refund may be considered when:

• A product has a minor cosmetic issue that does not substantially affect its functionality.
• A product has a minor defect that you agree to keep.
• Part of an order is missing or affected while the remainder is correct.
• Another reasonable resolution is agreed upon by both parties.

Any partial refund will be communicated to you before it is processed.

11. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on:

• Product availability.
• Supplier inventory.
• Shipping destination.
• The nature of the issue.
• The circumstances of the order.

If a replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

12. Non-Returnable Items

Certain products may not be eligible for return because of their nature, including products that:

• Have been used in a manner that makes them unsuitable for resale.
• Are damaged after delivery due to misuse, accident, improper installation, or improper handling.
• Have been modified or altered by the customer.
• Cannot reasonably be returned for health, hygiene, safety, or other applicable reasons.
• Are specifically identified on the product page as non-returnable or final sale, where permitted by applicable law.

Nothing in this section is intended to remove or restrict any mandatory consumer rights that apply to your purchase.

13. Final Sale Products

If a product is identified as Final Sale on its product page, it may not be eligible for return due to change of mind.

Final-sale restrictions do not apply to valid claims involving products that arrive defective, damaged, incorrect, or otherwise fail to meet applicable legal requirements.

14. Order Cancellation Requests

If you need to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests; however, orders may enter processing or fulfillment shortly after purchase.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, you may need to follow the applicable return procedure after delivery.

We cannot guarantee that a cancellation request will be successful after an order has been submitted.

15. Refused or Unclaimed Packages

If a package is refused, intentionally rejected, or left unclaimed by the customer and returned to the carrier or supplier, this does not automatically qualify the order for a refund.

We will review the circumstances of the returned package and determine what options are available.

Additional shipping, return-to-sender, customs, or handling charges may be deducted from a refund where permitted by applicable law.

If a package is returned because of an incorrect address entered by the customer, the customer may be responsible for additional shipping costs.

16. International Returns and Customs Charges

Because some products may be shipped internationally, returning a product may involve additional shipping, customs, or import-related costs.

Unless the return is due to an error, defect, or damage for which yourdesired.shop is responsible, the customer may be responsible for applicable return shipping costs and non-refundable customs or import charges.

We do not control customs authorities, international carriers, or import processing times.

17. Lost or Stolen Packages

If tracking information shows that an order was delivered to the address provided at checkout but you cannot locate the package, please first check with:

• Other members of your household.
• Neighbors.
• Your building's reception or mailroom.
• The carrier.
• Any designated delivery location.

If the package still cannot be located, contact us so we can review the shipment.

yourdesired.shop is not responsible for packages confirmed as delivered to the correct address but subsequently lost or stolen after delivery, except where applicable law requires otherwise.

18. Fraudulent or Abusive Return Requests

We reserve the right to investigate return and refund requests and to refuse requests that appear fraudulent, abusive, dishonest, or inconsistent with the information associated with an order.

Examples may include:

• Repeated false claims of non-delivery.
• Submitting materially misleading photographs or information.
• Returning a different product than the one purchased.
• Intentionally damaging a product and claiming it arrived damaged.
• Repeatedly abusing the return process.

This does not affect legitimate consumer rights.

19. Exchanges

We generally do not guarantee direct exchanges because products may be fulfilled through third-party suppliers and inventory can change quickly.

If you require a different product, size, color, or variation, contact us and we will determine whether an exchange or another solution is available.

Where an exchange is not possible, you may be required to return the original item and place a new order.

20. Refund Timing

Once an approved return has been received and inspected, we will process the applicable refund.

After we issue the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

yourdesired.shop does not control the processing time of your financial institution.

21. Customer Responsibility for Accurate Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Please carefully check your:

• Name.
• Shipping address.
• Apartment or unit number.
• Postal code.
• Email address.
• Phone number, where requested.
• Product variation, size, or quantity.

If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct information before fulfillment, but we cannot guarantee that changes will be possible.

22. Consumer Rights

This Refund & Return Policy is intended to explain our standard return process and does not limit, exclude, or replace any consumer rights that cannot legally be excluded or waived under the laws applicable to your purchase.

If applicable law gives you additional rights regarding defective products, refunds, cancellations, returns, warranties, or cooling-off periods, those rights will continue to apply.

23. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to our business, products, fulfillment arrangements, payment providers, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

24. Contact Us

If you have questions about a return, refund, replacement, or order issue, please contact us before sending anything back.

yourdesired.shop

Customer Support: customersupport@yourdesired.shop

When contacting us about an order, please include your order number so that we can assist you more quickly.